Refund and Returns Policy – Arya Collections

Thank you for shopping at Arya Collections. We aim to provide you with high-quality Indian clothing and ensure your satisfaction. In the rare event that your purchase arrives damaged during the delivery process, we offer a refund or return policy under specific conditions:

Return & Exchange Window:

We accept returns and exchanges within 7 days of the delivery date. All return requests must be submitted within this timeframe.

Eligible Reasons for Return/Exchange:

We will gladly accept returns or exchanges for the following reasons:

Damaged Items: If your item arrives damaged during shipping, please get in touch with us immediately. We will require photos of the damage for verification purposes. We need a proper unedited video while opening the package from beginning to end and any damages have to be shown in the video itself to initiate an exchange or return otherwise we can’t go with the further process.
Seller Error: Got the wrong item? No worries! We’ll gladly arrange a return for the incorrect item and send you the correct one at no extra cost. Contact us to initiate the hassle-free exchange process.

Non-Returnable/Exchangeable Items:

We are unable to accept returns or exchanges for the following:

Items that have been worn, washed, or altered.
Items without original tags attached.
Items purchased during a sale or clearance event (unless the item is damaged or due to seller error).

Return Process:

Refund/Exchange: If your return is approved, you will receive a full refund (minus original shipping cost, if applicable) to your original payment method within 5 business days. For exchanges, we will ship the replacement item to you once the return is processed.

Contact Us: To initiate a return or exchange, please contact us within 7 days of delivery through our contact page https://old.aryacollections.com/contact/.

Request Approval: In your email, please specify the reason for your return/exchange and include your order number. We will review your request and respond within 2 business days.

Return Shipping: If your return is approved, we will provide you with a return shipping label. You are responsible for the cost of return shipping unless the return is due to damaged or incorrect items sent by us.

Return Shipment: Once you receive the return label, please securely pack the item(s) in its original packaging and ship it back to the address provided.

Processing: Upon receiving your returned item, we will inspect it to ensure it meets the return/exchange criteria.

Contact Us:

For any queries or assistance regarding refunds or returns, please reach out to us through our Contact Page.

Note:

All decisions regarding refunds or returns are at the discretion of Arya Collections.
This policy is effective from [19-09-2024]. Arya Collections reserves the right to modify or update this policy at any time without prior notice.

Thank you for choosing Arya Collections!